Collection Points Terms and Conditions

SINGPOST OFFERS THIS SERVICE TO CUSTOMERS SUBJECT TO THE TERMS AND CONDITIONS SET OUT BELOW. BY USING THIS SERVICE, YOU AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS.

1. Definitions

   1. The following definitions shall apply to the terms and conditions set out below:

      1. "Article" means any parcel, item or product purchased or acquired by Customer;
      2. "Appointed Party" means an entity appointed by the Merchant or SingPost to facilitate availability of any Collection Point to Customers;
      3. "Customer" means any person who is using the Service (as defined below) including any corporation;
      4. "Collection Point" refers to either a POPStation, Locker Station or Manned Collection Point, as available or GPO, in the event of unsuccessful delivery;
      5. "Delivery Notice" means the notice sent by SingPost, the Merchant or the Appointed Party that notifies the Customer that the Article is ready for collection;
      6. "Federated Lockers and Collection Points Programme" means the locker alliance programme administered by IMDA;
      7. "IMDA" means the Info-communications Media Development Authority of Singapore;
      8. "Locker Station" means the locker station under the Federated Lockers and Collection Points Programme administered by IMDA from which an Article can be collected by Customer;
      9. "Manned Collection Point" means a retail outlet, a shop or store or any location appointed by SingPost to serve as a point of collection for Customers;
      10. "Merchant" means the entity that offered or sold the Article to the Customer and that offers the Customer the option of collecting the Article from a designated Collection Point;
      11. "POPStation" means the parcel station managed and operated by SingPost from which an Article can be collected by the Customer;
      12. "POPStation User Account" means an account created for Customer to facilitate use of a POPStation;
      13. "Service" means the service offered by SingPost to allow a Customer to self-collect or return (if available) an Article at a Collection Point;
      14. "SingPost" means Singapore Post Limited, a company with company registration number 199201623M, incorporated under the laws of the Republic of Singapore and having its registered office at 10 Eunos Road 8, Singapore Post Centre, Singapore 408600; and
      15. "SingPost Logistics Hub" means the e-commerce logistics hub operated by SingPost located at 37 Greenwich Drive, 533864.

   2. The headings or titles to these Terms and Conditions are to facilitate reference and shall not be referred to or relied upon in the construction of any provision of these Terms and Conditions.

   3. The words “include” or “including” shall be deemed to be followed by “without limitation” or “but not limited to” whether or not they are followed by such phrases or words of like import.

   4. References to any “person” include any natural person, corporation, judicial entity, association, statutory body, partnership, limited liability company, joint venture, trust, estate, nincorporated organization or government, state or any political subdivision, instrumentality, agency or authority.

2. Customer Information

   1. The Customer agrees that by arranging collection or return of Articles (where available) at a Collection Point, the Customer accepts these Terms and Conditions.

   2. The Customer acknowledges that in order to use the Service the Customer shall provide personal information including but not limited to mobile phone number and e-mail address to the Merchant and consent to the Merchant transferring the personal information to SingPost and/or the Appointed Party to facilitate provision of the Service.

   3. The Customer shall ensure that:

      1. all information provided by the Customer for the purpose of use of the Service is true and accurate; and
      2. the Customer shall comply with all instructions and user guidelines issued by the Merchant, SingPost and/or the Appointed Party, whether via a website or at the Collection Point, when using the Service.

3. Availability of Collection Points

   1. SingPost reserves the right at its sole and absolute discretion to review, add, remove, suspend or change the Collection Points from time to time without any prior notice to Customers. The Customer may refer to the Merchant’s website or hotline (if any) and SingPost website for details(https://www.singpost.com/locate-us).
   2. SingPost shall not be liable for any loss or damage suffered, whether by Customer or any third party, as a result of such changes or suspension referred to in Clause 3.1.
   3. The availability of any particular Collection Point shall be dependent on whether the Merchant has entered into a commercial agreement with SingPost or the relevant Appointed Party for access to the relevant Collection Point and the payment of applicable charges by the Merchant. The Merchant may not have access to all the Collection Points in Singapore and the Customer acknowledges and accepts that SingPost shall not in any way be responsible or liable for the non-availability of any Collection Point preferred by the Customer.
   4. A Collection Point may be denied to a Customer if the Article does not comply with the dimension restriction applicable at the relevant Collection Point.

4. General Procedures

   1. Where a Customer has elected to receive an Article from a Collection Point, the Customer will receive a Delivery Notice and a PIN number via the email address and/or mobile number provided by the Customer that the Article is ready for collection. The Customer is solely responsible for safe-keeping and usage of the PIN number.

   2. The Customer is required to use the PIN number at the Collection Point in accordance with the operating procedures applicable at the Collection Point.

   3. The Article shall be deemed delivered to the Customer when the PIN number is used at the Collection Point.

   4. SingPost shall not be liable for any loss or damage suffered as a result of the Customer’s inability to use the PIN or receive the PIN for any reasons whatsoever including but not limited to inaccurate mobile number or e-mail number furnished by the Customer, loss of mobile phone, loss of internet access, loss or theft of PIN number or unauthorised use of the PIN by any other party.

   5. The Customer acknowledges that SingPost will not issue a paper receipt or written document at the Collection Point.

   6. SingPost reserves the right to reject any Article(s) submitted by the Customer without assigning any reason whatsoever. Without prejudice to the generality of the foregoing, the Customer shall not submit, and SingPost reserves the right to refuse delivery to the Collection Point for the following reasons (including but not limited to), if:

      1. the Customer refuses collection for any reason including by failing to provide, or providing incorrect contact details for SingPost to send a PIN;

      2. delivery charges are not paid for by the Merchant or the Appointed Party;

      3. the Article is deemed to be unacceptable for any reason at SingPost’s sole and absolute discretion, including (without limitation) where (a) the Article is prohibited by law or regulations, such as dangerous goods, explosives, poisons, flammable items, radioactive material, compressed gas, corrosive, firearms (b) the Article is by its nature or packing may expose officers of SingPost to injury or cause damage to other Articles handled by SingPost; (c) infectious and non-infectious perishable substances and radioactive materials;

      4. the Article cannot be transported safely or legally (including but not limited to animals, bullion, currency, bearer form negotiable instruments, precious metals and stones, firearms (and parts thereof) and ammunition, human remains, pornography, illegal narcotics/drugs and prohibited products;

      5. the Article has been undervalued for customs purposes;

      6. delivery of the Article requires proof of identity;

      7. the Article is incorrectly addressed; or

      8. the Article is not suitably packaged or is damaged.

   7. If an Article is rejected as aforesaid, SingPost may, at its sole discretion, and without notice and without liability to the Customer or any other party, (1) dispose of the Article in any manner SingPost deems fit; or (2) deliver the Article back to the Merchant or the Appointed 4 Party at the Customer’s cost, provided always that in the case of (2) above, the Customer shall be liable for any loss or damage suffered by any third party.
   8. By using the Services hereunder, the Customer warrants that the Article submitted is acceptable for transportation and delivery.
   9. SingPost may (but shall not be bound to) in its sole and absolute discretion, open and inspect for any reason the Article, including but not limited to the verification of its content at any time. SingPost shall charge the Customer the shipment charges according to the content of the Article discovered on such opening and inspection. The Article is subject to customs clearance and inspection by customs and government authorities of the destination country.

5. Collection at POPStation

   1. The Article to be collected at a POPStation shall not exceed maximum dimension of 42cm X 37cm X 61cm or any other dimension specified by SingPost from time to time.

   2. A Customer who elects to collect an Article from a POPStation is required to be registered as a user and will be issued with a POPStation User Account either (i) upon registration for the POPStation Service or upon first use of the PIN at any POPStation.

   3. The Customer shall:-

      1. be responsible for maintaining the confidentiality and security of his/her own POPStation User Account, including but not limited to password to the POPStation User Account;
      2. be responsible for all activities that occurs under his/her own POPStation User Account, whether authorised or unauthorised;
      3. inform SingPost immediately upon unauthorised use of the POPStation User Account or password, or any other breach of security in relation to the POPStation User Account. The Customer will be responsible for losses incurred by SingPost or any third party (including any POPStation user) as a result of the Customer failing to keep his/her information secure and confidential; and
      4. not use another person’s POPStation User Account or password or allow anyone else to use his/her POPStation User Account or password.
      The Customer shall be liable for any loss or damage suffered, whether by SingPost or any third party, as a result of any breach of the obligations set out in this Clause 5.3 above.

       

   4. The Article will be made available for self-collection by the Customer at the POPStation selected by the Customer for a period of three (3) calendar days from the date of the Delivery Notice.

   5. If the Customer fails to collect the Article within the period stipulated in Clause 5.4 above, or such other period as may be stipulated in the Delivery Notice, SingPost may, at its sole discretion, and without notice and without liability to the Customer or any other party, (i) dispose of the Article in any manner SingPost deems fit; or (ii) deliver the Article back to the Merchant or the Appointed Party.

   6. The Customer will be liable to reimburse SingPost for all costs incurred in forwarding, disposing of or returning the Article including but not limited to storage charges, administrative fees, duties and taxes (if any) for making additional delivery attempts and/or for performing any agreed action. The Customer shall make prompt payment of all such fees and charges upon demand.

6. Collection at Locker Station

   1. The Article to be collected at a Locker Station shall not exceed maximum dimension of 47cm X 46cm X 45cm or any other dimension specified by SingPost from time to time.

   2. The Article will be made available for self-collection by the Customer at the Locker Station selected by the Customer for a period of forty-eight (48) hours from the date of the Delivery Notice or such other period agreed between SingPost and the Locker Station Service Participant.

   3. If the Customer fails to collect the Article within the period stipulated in Clause 6.2 above, SingPost may, at its sole discretion, and without notice and without liability to the Customer or any other party, (i) dispose of the Article in any manner SingPost deems fit; or (ii) deliver the Article back to the Merchant or the Appointed Party.

   4. The Customer acknowledges that SingPost shall not be liable or responsible to the Customer for any failure of collection or delay in collection of his/her Article from the Locker Station.

7. Collection at Manned Collection Points

   1. The Article to be collected at a Manned Collection Point shall not exceed maximum cubic dimension of 100cm or any other dimension specified by SingPost from time to time.

   2. The Article will be made available for self-collection by the Customer at the Manned Collection Point selected by the Customer for a period of three (3) calendar days from the date of the Delivery Notice.

   3. If the Customer fails to collect the Article within the period stipulated in Clause 7.2 above, or such other period as may be stipulated in the Delivery Notice, SingPost may, at its sole discretion, and without notice and without liability to the Customer or any other party, (i) dispose of the Article in any manner SingPost deems fit; or (ii) deliver the Article back to the Merchant or the Appointed Party.

   4. The Customer will be liable to reimburse SingPost for all costs incurred in forwarding, disposing of or returning the Article including but not limited to storage charges, administrative fees, duties and taxes (if any) for making additional delivery attempts and/or for performing any agreed action. The Customer shall make prompt payment of all such fees and charges upon demand.

8. Return of Articles

   1. Return of Articles by Customer to a Collection Point shall be subject to availability of such service at the Collection Point.

   2. If the Merchant or the Appointed Party makes available a return service to the Customer, the Customer shall return the Article to the designated Collection Point in accordance with the instructions issued to the Customer.

   3. SingPost shall not be responsible to the Customer in any manner for arrangements to return the Article to any Collection Point, including the lack of availability of a Collection Point.

9. Disclaimer, Limitation and Exclusion of Liability

   1. SingPost expressly excludes any guarantee, representation, warranty, condition, term or undertaking of any kind (including warranties of non-infringement of intellectual property rights), whether express or implied, statutory or otherwise or any representations or warranties arising from the usage or custom or trade or by operation of law, including without limitation as to the correctness, completeness, accuracy, merchantability or fitness for any particular purpose in relation to the use of the Collection Points or the Service.

   2. SingPost shall not under any circumstances be liable for any indirect or consequential loss or damage including but not limited to the loss of profits, business, anticipated savings, goodwill, data or incidental costs) even if SingPost has been advised of the possibility of such loss or damage occurring.

   3. SingPost shall not be liable for any delay, loss or damage arising from or in connection with:

      1. its failure to perform any of its obligations hereunder for any reasons, including any failure of the Merchant and/or Appointed Party;
      2. failure arising from circumstances outside its control including but not limited to the outbreak of war, any governmental act (including but not limited to any acts, restrictions, regulations, by-laws, prohibitions or measures of any kind imposed by any governmental authority), embargo, explosion, accident, civil commotion, riot, industrial dispute, strike, lockout, stoppages or restraint of labour from whatever cause whether partial or general, weather conditions, traffic congestion, mechanical/system breakdown, breakdown of computer systems, obstruction of any public or private road or highway or any other force majeure, fire, flood, outbreak of any communicable disease, epidemics of infectious diseases or any other act of God;
      3. any defect in respect of the Article, even if known to SingPost when SingPost accepted it;
      4. the Customer’s acts or omissions, including but not limited to insufficient or improper packing, security or addressing;
      5. any action or omission by anyone other than SingPost;
      6. any electrical or magnetic damage to, or erasure of electronic or photographic images or recordings;
      7. any loss of data or secrecy in communication arising from the use of the Service;
      8. the hazardous, fragile or brittle nature of the mechanical derangement of the Articles;
      9. any consequences of delay or confiscation by any competent authority as a result of the discovery of prohibited content;
      10. the detention of the Article by the customs or any government authority of the destination country

   4. The Service is not guaranteed to be always available, uninterrupted, timely, secure or error free. The Service involves reliance on third parties and SingPost shall use commercially reasonable efforts to provide the Service in a reliable and professional manner.

   5. SingPost shall not in any way be involved, liable or concerned with any claim for refund, return, rebate or exchange of any Article. For all such disputes, the Customer will deal directly with the Merchant or the Appointed Party in respect of any refund, return, exchange, rebate and money-back policy and/or procedures.

   6. Notwithstanding any other terms and conditions herein, in no event shall SingPost be liable to the Customer, Merchant, the Appointed Party or any other party for any loss or damages. To the extent that liability cannot be excluded or limited by law, SingPost’s total liability for any loss of or damage (including loss or damage of any Article) shall be limited to a maximum amount of S$20 per Article or the declared value of the Article, whichever is the lower.

10. Indemnity

    1. The Customer shall indemnify and keep SingPost indemnified at all times from and against all demands, claims, actions, proceedings, charges, postages, costs or expenses, including but not limited to storage charges, duties and taxes, regulatory penalties, retrieval and administrative costs (including reasonable legal costs) incurred, suffered, or sustained by SingPost in connection with the provision of the Services or any breach of the Customer’s obligations under these terms and conditions.

11. Breach of these Terms and Conditions

    1. The Customer agrees that SingPost may, at its sole discretion, and without prior notice and without liability to the Customer, terminate the Customer’s access to the Service and/or Collection Points if SingPost determines that the Customer has violated these Terms and Conditions, or any other terms and conditions of SingPost including the relevant terms and conditions for the Service.

12. Amendment

    1. Singpost reserves the right to amend any of these Terms and Conditions herein stated without any prior notice and the Customer shall be bound by the amended Terms and Conditions as posted on SingPost website from time to time.

13. No Additional Charges

    1. While no additional fees and charges are imposed by SingPost for the use of the Service and Collection Points, SingPost reserves the right to introduce charges at any time without notice to Customers. All changes or charges (if any) shall be updated by SingPost at its website from time to time.

14. Applicable Law and Jurisdiction

    1. These Terms and Conditions shall be subject to and construed in accordance with the laws of the Republic of Singapore

    2. SingPost and the Customer accept and agree to submit to the exclusive jurisdiction of the courts of the Republic of Singapore in respect of any dispute or difference arising out of and/or in connection with these Terms and Conditions.